Terms And Conditions

Right to Use the Product

Stoutweb Pvt Ltd has agreed to grant to you a non- exclusive, non-transferable and revocable right to use the Product in accordance with the terms and conditions of this Agreement; and you agree to use the Product subject to such terms and conditions. The non-exclusive, non-transferable and revocable right to use the Product will cease to exist when this Agreement is terminated as per clause 18 (Termination provisions) of this Agreement. We love it that you are joining the Stoutweb Pvt Ltd family. Please bear in mind that you cannot transfer your account to any other person or company. If you want to do that, please let us know so that the contract continues to remain valid.

Restrictions and Limitations on the Right to Use the Product

You understand and agree to the following restrictions and limitations that are applicable to your right to use the Product under this Agreement:

• 1. The Product can be used only by you or any person authorised by you (hereinafter referred to as an “Authorized User”).
• 2. The Product is not intended to support or carry emergency calls to any Emergency Services.
By “Emergency Services” we mean services that allow a user to connect with emergency services available on numbers such as 100, 101, 102, 108, 181 or any other similar emergency services.
• 3. Being a public cloud user, you will share the Product/ Stoutweb Pvt Ltd’s telephony resources with all of our other customers. Your experience may vary depending on the services chisen
• 4. The functionality of the Product may be subject to limitations, delays and other problems due to the use of external infrastructure, technology and services. We will not be responsible for any delays, default, or any other loss or damage caused by a person outside our control.

Stoutweb Pvt Ltd’s Representation and Warranty

• Product Availability: We will ensure that the Product is available for your use 24 (Twenty Four) hours a day and 7 (Seven) days a week, except in the case of a planned maintenance or when the service providers networks and servers are down.
• Planned Maintenance: Before beginning a planned maintenance, we will notify you at least 12 (Twelve) Normal Business Hours in advance.
By “Normal Business Hours” we mean 10 A.M. to 7 P.M. Indian standard time (IST) each Business Day. By “Business Day” we mean a day other than a Saturday, Sunday or a public holiday in New Delhi, Delhi.
• Valid Existence: We are validly existing and in good standing under the applicable laws.
• Capacity to Execute the Agreement: We have the full right, power, authority and capacity to enter into this Agreement and perform our obligations.

We want to ensure that you get uninterrupted access to our product. But, sometimes the product may not be available for a couple of hours because of scheduled maintenance or because the servers are down. Be assured, that we will let you know at least 12 hours before starting a scheduled maintenance.

Customer’s Representations and Warranties

While using our product, you have to be sure to comply with all the Indian laws applicable to you.

You agree not to copy, modify, duplicate, mirror, republish, download, display, transmit, license, sell, transfer, assign, distribute, display or otherwise commercially exploit or distribute all or any portion of the Proprietary Technology and the Product in any form or assist third parties in obtaining access to the Product or build a product or service which competes with the Product.

By “Proprietary Technology” we mean our communication and optimization solutions, user interfaces, API adaptation details, configurations and related documentation.

You will ensure that the Customer Data (defined in clause 8.1) is accurate and legally sourced.

Please do not allow anyone to build or help build any product that is similar to or competes with our product.

You will protect the privacy of the information collected/received by you through the use of our Product.

You acknowledge, accept, agree and grant your consent to our privacy policy (“Privacy Policy”).

When you use our product, certain personally identifiable and non-personally identifiable information related to you gets recorded with us. While we are committed to maintaining the confidentiality of your personal information, there may be some situations where we may have to disclose your information. For instance, on a request from the government. Our Privacy Policy will tell you how we will use your information. Do go through our Privacy Policy, before you start using our product.

You will ensure that the Authorised User(s) use the Product in accordance with this Agreement.

You agree not to use our Product to host, display, upload, modify, publish, transmit, update or share any information that:

• 1. Belongs to another person and to which you do not have any right of use;
• 2. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or is otherwise unlawful in any manner whatever;
• 3. Harms minors in any way;
• 4. infringes any patent, trademark, copyright or other proprietary rights (whether ours or of any other person);
• 5. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
• 6. impersonates another person;
• 7. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting to any other nation;
• 8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; and/or
• 9. violates any law for the time being in force.

You are validly existing and in good standing under the applicable laws.

You and the signatory of this Agreement have the full right, power, authority and capacity to enter into this Agreement and perform its obligations.

Know Your Customer Obligations

You agree to provide us with complete and accurate information at the Company Info Page, KYC Page and such other URLs as informed to you by us from time to time.

By “KYC Page” we mean our know your customer page wherein you are required to upload your proof of identity documents such as address proof, your incorporation certificate, etc. The KYC Page may be available at another location, indicated from time to time.

By “Company Info Page” we mean our company info page wherein you are required to input details about your company such as your registered company address, tax deduction and collection account number (TAN), GST Number etc. The Company Info Page may be available at another location, indicated from time to time.

We have created a KYC Page and a Company Info page to know some basic information about our customers. Before you start using our product, please fill in the information and upload the documents that we have requested. This information is essential to be complaint with telecom laws and for taxation filings such as GST.

Customer Support Services

Our Customer Happiness Team will provide you with Customer Support Services for any queries or issues that you or your Authorised User(s) may have in relation to the Product.

By “Customer Happiness Team” we mean the concerned Stoutweb Pvt Ltd team that provides Customer Support Services. Our Customer Happiness

Team’s mission is to provide workarounds and solutions during Product downtimes and be generally available to assist our customers.

By “Customer Support Services” we mean support services provided by us for you in accordance with our Support Services Policy.

Point of Contact

You will provide us with the e-mail address and phone coordinates of your employee/representative who will be responsible for coordinating with us for the purposes of this Agreement at the Company Info page.

Intellectual Property Rights

You acknowledge and agree that we have the right to use all the Intellectual Property Rights in the Product. Except as expressly stated in this Agreement, we are not granting to you any rights to or rights in patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Product. You will not, at any time claim any right in and right to the Product and any new software, content, corrections or enhancements in respect of the Product.

You have agreed to assign to us all present and future rights, title and interests over and upon the property in the copyright relating to the adaptation of our Product and all the rights associated with works of authorships, including without limitation, copyrights, copyright applications, copyright registrations and the right to apply for them in any part of the world. You also agree that the rights assigned by you are absolute, exclusive, perpetual and irrevocable. We will be entitled to transfer the rights to any person and use it anywhere in the world without requiring any interference or interruption from you.

Any and all now known or hereafter existing:

(i) rights associated with works of authorship worldwide, including exclusive exploitation rights, copyrights, moral rights, derivative works from the source code and mask works;

(ii) trademark and trade name rights;

(iii) trade secret rights;

(iv) patents, designs, algorithms, and other industrial property rights;

(v) other intellectual property and proprietary rights of every kind and nature, throughout the universe, whether arising by operation of law, by contract or license, or otherwise; and

(vi) all registrations, applications, renewals, extensions, combinations, divisions, or reissues of the foregoing.

Confidentiality Obligations

Parties agree that: “Confidential Information” means all information disclosed (whether in oral, written, or other tangible or intangible form) by one party (hereinafter referred to as the “Disclosing Party”) to the other party (hereinafter referred to as the “Receiving Party”) concerning or related to this Agreement, Product or the Disclosing Party (whether before, on or after the Effective Date), be it expressly designated as confidential or not and that which may reasonably be inferred/ considered to be confidential from its nature or circumstances surrounding its disclosure.

The Receiving Party will maintain in confidence the Confidential Information of the Disclosing Party. The Receiving Party will use the same degree of care in protecting the Disclosing Party’s Confidential Information as the Receiving Party uses to protect its own

Confidential Information from unauthorized use or disclosure, but in no event less than reasonable care. Any Confidential Information of the Disclosing Party will be used by the Receiving Party solely for the purpose of carrying out the Receiving Party’s obligations under this Agreement.

Confidential Information will not include information that:

(a) is in or enters the public domain without breach of the provisions of this Agreement through no fault of the Receiving Party;

(b) the Receiving Party can reasonably demonstrate was in its possession prior to first receiving it from the Disclosing Party;

(c) the Receiving Party can demonstrate was developed by the Receiving Party independently and without use of or reference to the Disclosing Party’s Confidential Information;

(d) the Receiving Party receives from a third-party without restriction on disclosure and without breach of a nondisclosure obligation; or

(e) is required to be disclosed pursuant to a judicial or legislative order or proceeding; provided that, to the extent permitted by and practical under the circumstances, Receiving Party will provide to the Disclosing Party prior notice of the intended disclosure and an opportunity to respond or object to the disclosure; or if prior notice is not permitted or practical under the circumstances, a prompt notice of such disclosure.

We both have a duty to protect each other’s confidential information and not share it with other people or parties unconnected with this agreement.

Limitation of Liability

We will not be liable to you or any third party for any loss of profits, loss of use, loss of revenue, loss of goodwill, any interruption of business, or for any indirect, special, incidental, exemplary, punitive or consequential damages of any kind arising out of or in connection with this Agreement, whether in contract, tort, strict liability or otherwise, even if we have been advised as such or are otherwise aware of the possibility of such damages. Our total liability arising out of or in connection with this Agreement will be limited to the actual direct loss incurred by you, up to a limit of Rupees Three Lacs (INR 3,00,000/-).

Please note that multiple claims will not expand this limitation. This clause will be given full effect even if any remedy specified in this Agreement in general is deemed to have failed of its essential purpose.

Except as expressly and specifically provided in this Agreement, you assume sole responsibility for results obtained and conclusions drawn from the use of the Product by you.

Our total liability arising out of or in connection with this agreement will be limited to the actual direct loss incurred by you (if any), up to a limit of INR 3,00,000.

Indemnity Obligations

Subject to the other provisions of this Agreement, Stoutweb Pvt Ltd and the Customer agree that:

Each party (hereinafter referred to as the “Indemnifying Party”), at its sole expense, will defend, indemnify and hold the other party and its directors, officers, employees, contractors, agents, permitted successors and assigns (collectively referred to as the “Indemnified Party”) harmless from and against any, damages, settlements, liabilities, costs and expenses (including, but not limited to, reasonable attorneys’ fees) awarded by a court resulting from any claim, suit, action or proceeding (hereinafter referred to as the “Claim”) against an Indemnified Party arising from or related to:

(i) gross negligence or wilful misconduct of the Indemnifying Party (or any individual or entity acting on its behalf); and/or

(ii) any alleged breach or breach of the Indemnifying Party’s representations or warranties; and/or

(iii) any alleged breach or breach of the Agreement by the Indemnifying Party.

The Indemnifying Party’s indemnification obligations under this clause 17 are conditioned upon the Indemnified Party:

(a) giving prompt notice of the Claim to the Indemnifying Party once the Indemnified Party becomes aware of the Claim;

(b) granting sole control of the defense (including, but not limited to, selection and management of counsel) and settlement of the

Claim to the Indemnifying Party (except that the Indemnified Party’s prior written approval will be required for any settlement that reasonably can be expected to require an affirmative obligation of or result in any ongoing liability to the Indemnified Party); and

(c) providing reasonable cooperation to the Indemnifying Party and, at the Indemnifying Party’s request and expense, assistance in the defense or settlement of the Claim.

Termination

You may stop using the Product at any time at your sole discretion by closing your account and the Agreement will stand terminated thereafter, except for clause 20 (Survival) below.

You also agree that we may stop providing the Product to you with immediate effect if:

(i) you consistently fail to pay an amount that is due as per clause 4 (Charges, Bill Plan and Audit Rights) of this Agreement;

(ii) there is a breach or alleged breach of the representations and warranties given by you in this Agreement;

(iii) there is a breach or alleged breach of any of the provisions of this Agreement;

(iv) you suspend or cease, or threaten to suspend or cease, carrying on all or a substantial part of your business;

(v) our relevant license/(s) get revoked;

(vi) you withdraw your consent to our Privacy Policy; and

(vi) either you or we file a petition for bankruptcy. If we stop providing you the Product in these circumstances, this Agreement will stand terminated thereafter, except for clause 20 (Survival) below.

On termination of this Agreement for any reason, any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, will not be affected or prejudiced (including but not limited to our right to be paid for the use of our Product).

If it ever comes to a point where you would like to end our relationship we would really like to understand why and do what it takes to change your mind. Closure of your account does not absolve you of all conditions. For ex – You still have to clear all your pending dues. More of them are mentioned in the next clause called “Survival”.

Entire Agreement

Except as provided in this Agreement and any annexure or schedule to this Agreement, this Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Each party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.

Governing Law

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation will be governed by and construed in accordance with the laws of India.

Dispute Resolution

We believe that any dispute can be resolved through communication. In case of any grievance, before taking recourse to the legal remedies available to you in law, please try contacting our Customer Happiness Team. Each party irrevocably agrees that the courts of Bangalore, India will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or its subject matter or formation.

Make peace not war. Let’s try to resolve any possible dispute through communication. If anything is left unresolved we can turn to the courts in New Delhi.

Restrictions on Transfer

Neither this Agreement nor any right or duty under this Agreement may be transferred, assigned or delegated by a party, by operation of law or otherwise, without the prior written consent of the other party. Notwithstanding the foregoing, each party will have the right to assign this Agreement to any successor to substantially all of its business or assets, whether by merger, sale of assets, sale of stock, reorganization or otherwise. Subject to the foregoing, this Agreement will be binding upon and will inure to the benefit of the parties and their respective representatives, heirs, administrators, successors and permitted assigns.

You are not allowed to transfer or assign any right or duty under this Agreement without taking our permission (except to someone who is acquiring your company).

Invalid Provision

If any provision of this Agreement is invalid, illegal or incapable of being enforced by any rule of law or public policy, all other provisions of this Agreement will nonetheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated by this Agreement is not affected in any manner adverse to any party. Upon such determination that any provision is invalid, illegal, or incapable of being enforced, the parties will negotiate in good faith to modify this Agreement so as to effect the original intent of the parties as closely as possible in an acceptable manner to the end that the transactions contemplated hereby are fulfilled.

Nature of Relationship

Nothing in this Agreement is intended to, or will be deemed to, establish any partnership or joint venture between any of the parties, constitute any party as the agent, franchisor, franchise, employee, representative, owner or partner of the other party, or authorize any party to make or enter into any commitments for or on behalf of any other party, and the relationship between the parties will only be that of independent contractors.

Notices

All notices, requests, demands and other communications which are required or may be given under this Agreement will be in writing and will be deemed to have been duly given when received if personally delivered; when transmitted, if transmitted by telecopy, electronic or digital transmission method; the day after it is sent, if sent for next day delivery to a domestic address by recognized overnight delivery service (e.g., Federal Express); and upon receipt, if sent by certified or registered mail, return receipt requested. In each case notice will be sent to the respective addresses of the parties set forth below or to such other place, email address or fax number as either party may designate as to itself by written notice to the other.

Modifications and Waivers

We may amend or modify this Agreement from time to time, in which case the new Agreement will supersede prior versions. We will notify you via e-mail not less than 30 (Thirty) days prior to the effective date of any such amendment or modification and will inform you about the intended amendments or modifications. If you do not object to the amendment or modification within 30 (Thirty) days from aforementioned notice, such non-objection may be relied upon by us as your consent to any such amendment. We will inform you about your right to object and the consequences of non-objection with the aforementioned notice.

No failure or delay (in whole or in part) on the part of a party to exercise any right or remedy hereunder will operate as a waiver thereof or effect any other right or remedy. The waiver of one breach or default or any delay in exercising any rights will not constitute a waiver of any subsequent breach or default.

We can make changes to the terms of this agreement from time to time. You can view the most recent copy of the Agreement here or another location indicated from time to time.